Cuski Mini Boo
The Miniboo is a tiny comforter which has been designed for use with premmie babies. Keep it next to your skin to transfer your familiar scent, then put it close to your baby to help create a comforting, soothing environment.
In this pack you'll get two Miniboo - the second Miniboo is beneficial for mum to keep with her while expressing, for twin babies, and also for those times when baby's one needs a quick wash!
The multi-award winning Miniboo makes a thoughtful gift for new parents with a baby in NICU.
Having two Miniboo allows for one to be with baby and the other with mum, swapping them over every couple of days to 'recharge' the scent. Mums also benefit from having the scent of her baby close by, for breastfeeding mums having the Miniboo at home can help with milk production during expressing.
Miniboo is also ideal for twins or multiples that have been separated, ensuring they continue their unique bond even while the babies are apart.
About Cuski Miniboo:
Cuski Miniboos are specifically designed for use in neonatal and special care units, and safety test has recommended Cuski from birth onwards.
Created to bring comfort and security to babies by stimulating the baby's awareness of mother/father's unique scent, they help to encourage the bonding process even when parents and baby are separated or when baby isn't stable enough to be cuddled.
Miniboo are widely used in UK Neonatal Units and are the only baby comforters to have their own NHS protocol/guidelines. Further information for medical professionals can be found here
Made from silky 100% organically grown bamboo, with cotton filling in the head. Please note it is also slightly delicate and in particular it may snag on velcro.
The special bamboo yarn has many wonderful properties, Cuski's are ultra absorbent, anti-bacterial, and eco-friendly. The fabric is certified with the Okeo Tex standard showing the fabric has no harmful substances in it.
Cuskis are made in a breathable fabric, and shaped and designed to fall away from the face with movement.
For peace of mind, Cuski has been fully tested to European Safety Standards. It is machine washable and, wash after wash, will retain its wonderful softness.
Designed for use from prem to 3 months only, it is recommended babies graduate to full size Cuski after 3 months
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org Items sent back to us without first requesting a return will not be accepted.
Our return department address:
33049 Calle Aviador Unit A
San Juan Capistrano CA 92675
We will consider issuing replacements for products that are damaged due to manufacturer defects for up to 1 year from the purchase date. This does not cover normal wear and tear of product or damage caused by improper care or accidents. These products also must have been purchased from sophiethegiraffe-usa.com. If you think that you might have a defective product please contact our customer service department at email@example.com with:
- Pictures of your product
- Purchase date (a copy of your receipt; if it was a gift, the date you received Sophie)
- Batch number (please refer to the attachment for reference)
Our Customer Care will be happy to assist you.
Once your returned item(s) is/are received, your return will be processed within 5-10 business days. Once your return is processed, you will receive an email notification. Due to different banking procedures outside of our control, please allow an additional 3-5 business days for the refund to be reflected in your account.
Please keep in mind that we are the U.S. distributor which means we can only sell, return and exchange products to addresses within the United States.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping and Delivery Policy
We strive to process your order within 1-3 business days after placing your order.
All orders will be shipped via USPS or UPS. Orders placed on Fridays will not be processed until Monday, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-5 business days after the Holiday. Orders placed with expedited shipping will be processed and shipped that day if they are placed before 12 p.m. PDT. If your order is placed after 12 p.m. PDT, it will be processed and shipped the next business day. Please take that into account when selecting expedited shipping as it may affect your expected delivery date.
Typically, your package should be delivered to you within 2-9 business days after it has left our warehouse in San Juan Capistrano, CA. Sophie the Girafe is not responsible for lost, stolen, or damaged packages, but we are protecting our customers by adding to each order over $25 shipping Insurance which covers your order if it gets lost, stolen, or damaged. To help you with these issues, we can file insurance claim after 30 days of package being lost. To avoid waiting for 30 days we recommend you contact the carrier to file a claim.
We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges.
All packages are shipped to the provided address. If your address is not verified, you will be contacted via email to verify your address. If your address is not valid, the processing time is longer. Please make sure your address includes zip code and apt number if applicable. Sophie the Girafe is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and we will refund you for the product(s) to the original method of payment. Please see our return policy for more details.