Shipping policy
Shipping and Delivery Policy
- Shipping
We strive to process your order within 1-3 business days after placing your order.
All orders will be shipped via USPS or UPS. Orders placed on Fridays will not be processed until Monday, as our warehouse is closed on weekends. Orders placed on a Holiday will be processed within 1-5 business days after the Holiday. Orders placed with expedited shipping will be processed and shipped that day if they are placed before 12 p.m. PDT. If your order is placed after 12 p.m. PDT, it will be processed and shipped the next business day. Please take that into account when selecting expedited shipping as it may affect your expected delivery date.
We offer free shipping to the contiguous 48 states for all orders over $49. This offer does not apply to orders shipped to Alaska and Hawaii.
For these locations, shipping costs are calculated based on the weight and dimensions of your order and will be displayed at checkout.
Please note that we do not ship to U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
- Delivery
Typically, your package should be delivered to you within 2-9 business days after it has left our warehouse in San Juan Capistrano, CA. Sophie the Girafe is not responsible for lost, stolen, or damaged packages, but we are protecting our customers by adding to each order over $25 shipping Insurance which covers your order if it gets lost, stolen, or damaged. To help you with these issues, we can file insurance claim after 30 days of package being lost. To avoid waiting for 30 days we recommend you contact the carrier to file a claim.
- Addition Information
We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges.
All packages are shipped to the provided address. If your address is not verified, you will be contacted via email to verify your address. If your address is not valid, the processing time is longer. Please make sure your address includes zip code and apt number if applicable. Sophie the Girafe is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and we will refund you for the product(s) to the original method of payment. Please see our return policy for more details.
